Pathetic Service at Pick n Pay Northgate

Good Day,

I have been to your Pick n Pay brand in Northgate on the 16th July to purchase an HP laptop which was on special for R4999. Since they only had the last one on the floor, I asked Vusi to check for stocks in other branches. He said there are just 1's and 2's which he feels would be demo as well. He then said that since the special runs until the 2nd August, he will order me a new one. I would give me feedback by the 23rd July. With no feedback, I went to the store on the 24th July to find out the progress. I was told that Vusi is on leave and will be back on Monday and he will call me. I went to the store on the 28th and was told Vusi is still on leave, and the stocks haven't arrived. I asked if they could follow up whilst I was there to advise how much longer and they said they could not do that. I asked them to show me proof of order and said they cannot. I then asked to speak to the Store Manager, and they said he is out but will contact me the same day. I gave them my details again for him to call me, but today 31st July, he still hasn’t called me. After 2 weeks, there is no feedback on my purchase. My concern is that the promotion expires on the 2nd August - will they then tell me sorry, the price has changed and they cannot give me at that price or do I just get brushed aside. Could I please ask you to investigate and provide me with concrete information?