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WNVdB
Willem Nicolaas Van den Berg

1 reviews | Active since Sept 2025

18 Sept 2025, 09:37

PATHETIC SERVICE AT PICK N PAY EAST RAND MALL

Pathetic service. Waiting almost two (2) weeks now for a fridge we've ordered and paid for. Bought on 06 Sept 25. Today is 18 Sept 25. First there was no salesman to assist.. I had to walk around and ask for a salesman. After no delivery was done during the first week, I went there again to ask what's going on. They said the fridge will definitely be delivered the next week Tuesday. Today is the next Thursday already. They supp**** me a number to phone, but as always the number just rings and rings and rings. A fridge is an important appliance. Now it's going to cost me to go back AGAIN and ask why the fridge hasn't been delivered for the second week and they will just give me another bull**** excuse. I'm going to cancel my order. They're service is useless. Their attitude is, you will get it when you get it.

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WNVdB
Willem Nicolaas Van den Berg's update19 Sept 2025, 11:45
Reviewer Update
So now Pick n Pay is giving me the same reply two (2) days in a row. It's like a standard format that they just say there's a reference number and they are busy attending to it. (which they are not - since nobody called us or make any arrangements). They're definitely not bothered by this at all. To them I'm just another customer who must wait till they decide to deliver our fridge. The Whatsapp nr isn't even allowing me to follow up on the case, but they supp**** me the number.... One will really think since I'm giving them a bad review they will at least try and provide a service to make up for it, but no, they just don't care. Pick n Pay service is going down the drain. Really useless and pathetic. Just want talk and try impress customers, but they can't provide the service that is required from them. All the other appliances I've bought from other companies, I received within three (3) days. With Pick n Pay, tomorrow is two (2) weeks already. And it's a fridge, not a tv or furniture.... A fridge which is there to keep items/ products cold. Now we have to use everything within a day to prevent it getting rotten or spoiled. But Pick n Pay won't bother to deliver, because they already received the payment. So, since nobody is phoning us to make arrangements, what is the plan of action? Wait till someone calls me one day in the future, or I will just go and cancel the transaction and request the refund.