Pathetic Service at Pick N Pay (Brackenfell) as well as the customer resolution centre

Absolutely no service from Pick N Pay Brackenfell (hyper) On 13/4/23 I log a complaint reference number ***, on the 14th I received an email from Wendy Ngqwebo that my complaint is escalated to the branch. On the 22nd I followed up as there was no response. On the 24th I received an apology from Phelokazi Sigogi with a promise of re-escalation to the branch. Todate not one call from anyone at Pick N Pay. No further questions or enquiry and no response to my question as what the turnaround time is for complaint resolution. This is absolutely unacceptable.