DT
Denise T

1 reviews | Active since Jan 2018

25 May 2020, 10:31

Pathetic service at pick n pay

The new store in Parow already has a bad review. Pathetic service from staff. Controller too busy hoarding marked downs from the bakery behind the cigarette counter. Cashier has no manners. While waiting for cash three people were helped and the third customer was shouted by the cashier saying that only 10 items are allowed. The customer then said they only have 6 items. Yet the customer before that had way more than ten items and nothing was said by the cashier. I waited so long for money. I will never go to that store again.

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Replies (1)
Pick n Pay
Pick n Pay's reply27 May 2020, 10:42
Official
Hi Denise,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
We appreciate your patience and understanding at this very difficult time.
 
 
Kind regards,
The Pick n Pay Team