Pathetic service - as usual

Was at the store now to buy the crumbed calamari gatsby they are promoting. After waiting in the queue for about 10 minutes, I ordered and waited for about another 10 minutes. The lady eventually returned with an ice cold gatsby. After asking she said she went upstairs to make it and that it is fresh and I should warm it in the microwave. I told her to leave it. I wasted half an hour of my time in that store for nothing. Of all the branches I have ever been to, this store is by far the worst when it comes to customer service.