Pathetic Service and poor planning

Last night I had the ********** experience of shopping at PnP Eerste River there were only 4 cashiers on duty with the 10 items or less only being able to operate using bank cards. I asked to speak to the manager ( trainee manager) who politely informed me the rest of his staff never pitched. 1. It is the 01st of the month most people especially the pensioners do their shopping on the 1st of the new month. 2. Is there no way to do staff planning and to have a backup plan, having temps? 3. The store is located in an area with middle to lower-income households, but we do have our dignity and deserve service just as much as the more affluent areas.

As PnP is moderately new, we would like to continue supporting the store but not at the expense of us consumers being treated as a nuisance.

Thank you to the cashier (Hazel?) despite the pressure of the long queue you managed to carry on with such effort.