Pathetic Service and ill-mannered staff

This pertains to the purchase made on 24/02/2016 at 09:49. I approached to the express tills & had my groceries tilled by Lizzy Matjila, but Lizzy doesn't pack my groceries. I asked Lizzy if they no longer packed our groceries & she rep**** that \this is an express till & we don't pack plastic bags\". I noticed one of the managers & I approached him to come & assist. He asked what was wrong & Lizzy boldly rep**** to her manager as she did to me. The manager than asked Lizzy to pack my groceries & he apologised. I asked the manager if this meant that I have to ask for my bags to be packed & he apologised whilst walking away & proceeded to say that \"it was his fault, he clearly didn't train Lizzy well (that's some form of accountability). As I turned to leave I was followed by a WICKED LAUGH from Lizzy & her colleague. HOW DISTASTEFUL! This isn't the first time this has happened & complaint about such incidents before to the same manager. Continuously I'm told that this service is a favour. Your employees are disrespectful, rude and this is now becoming a trend, clearly supported by management. Your service can be that of such a low standard at times. Lack of PRINCIPLES & ETHICS.<br> <br> <br> "