pathetic service all customers are equal !

Layed a complaint about pinecrest pick n pay about damaged goods and they refused to pay out the fees after an ex colleague had a complaint about damaged goods and did not provide proof of purchase nore present damaged goods but nolan logan gave her a R1000 voucher that was originally for R800 and some spare change but the customer asked for R1000 and he gave it with no hesitation now that I'm claiming they refusing and I get told my case is declared closed but my goods don't get paid out like the first customers complaint? I get told to present the goods and slip where that customer didn't have that proof when nolan asked her for it but stil her gave her a refund! Unfair and then I get ignored this is unfair treatment towards customers what one gets the other should so I am calling on all customers to come forward and be heard we are all to be treated equal