pathetic service

Pick n Pay quagga is the most pathetic pick n pay I have every been to, firstly they never have stock of anything, they search customers bags when you leave, and today I stand in a long questions only to be told the card facilities are not working, why was this not announced or a sign put up so we are aware? What pick n pay doesn't use cards? ?? I am livid, an hour of my life wasted! !