Pathetic Service

I just had the worst service at Pick 'n Pay Sanctuary. Thabisa who was assisting me with paying my municipal bill, she decided to just press cash without asking me how I will pay. I wasn't even finished with my transaction I still needed to buy electricity and was going to pay with my card. I have been standing for 30 minutes, and was advised that the transaction cannot be voided. Asked for a manager, and Elrico who is the manager was briefed about the situation. Didn't apologise, he just said Thabisa must sorrly it out. Most appalling service I have ever experienced. Thabisa herself didn't apologise. I am not surprised she didn't even greet or acknowledge me prior to starting with the transaction. She was chewing bubble gum.