Pathetic service

Pathetic how your agents are especially in Cape Town CBD, Yesterday i went to purchase some few items because i had to redeem my 628 point which i was not aware how much are they worth for. a consultant mentioned that they are worth 60 rand and I advised that okay ill redeem them since they are 60Rand and will do a card replacement in order to get them. Little did i know after doing the card replacement that they were for 6rand, requested for a manager which was "sandile" whom told me there's nothing they can do and while i was busy taking a video as well he asked is it because his black when i requested for a area manager...... this had disguised me to the core as a loyal customer I have a right to request one. Through this arguing Elroy Swartz intervened and told me it was a human mistake and theres nothing that can be done As i wanted the 60rand off my purchase.

To be honest that store has poor customer service and agents in that store think they can shove you with any information they want, I have videos and pictures which ill be posting on all my social media for people to see how disgusting and pathetic that store is. This is not the last post and I will continue posting and tagging people until something is done. iI went to purchase items which were more than 60rand . Your agents should know your products and points structure.