SM
Shanal M
1 reviews | Active since Jul 2017
11 Aug 2020, 22:00
Pathetic service
The service rendered has been pathetic thus far. I am currently in dispute regarding a reversal/refund that supposed to be processed within 72 hours but it's now been weeks and nothing has been done.... YET!!
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Replies (1)
Pick n Pay's replyOfficial
12 Aug 2020, 12:08Hi Shanal,
We have done a follow up on this with our Online Team and have been advised that the reservation had failed at your bank therefore the amount was not reserved for your online order.
Kindly query this with your bank. Proof of this has been sent to you via email .
Please contact your bank for further assistance as this order was not invoiced by PNP Online and the your bank had failed to reserve the amount for the online order.
Unfortunately PNP Online will not be able to assist with a bank reference code to assist further.
Kind regards,
The Pick n Pay Team
We have done a follow up on this with our Online Team and have been advised that the reservation had failed at your bank therefore the amount was not reserved for your online order.
Kindly query this with your bank. Proof of this has been sent to you via email .
Please contact your bank for further assistance as this order was not invoiced by PNP Online and the your bank had failed to reserve the amount for the online order.
Unfortunately PNP Online will not be able to assist with a bank reference code to assist further.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply12 Aug 2020, 12:08
Official
Hi Shanal,
We have done a follow up on this with our Online Team and have been advised that the reservation had failed at your bank therefore the amount was not reserved for your online order.
Kindly query this with your bank. Proof of this has been sent to you via email .
Please contact your bank for further assistance as this order was not invoiced by PNP Online and the your bank had failed to reserve the amount for the online order.
Unfortunately PNP Online will not be able to assist with a bank reference code to assist further.
Kind regards,
The Pick n Pay Team
We have done a follow up on this with our Online Team and have been advised that the reservation had failed at your bank therefore the amount was not reserved for your online order.
Kindly query this with your bank. Proof of this has been sent to you via email .
Please contact your bank for further assistance as this order was not invoiced by PNP Online and the your bank had failed to reserve the amount for the online order.
Unfortunately PNP Online will not be able to assist with a bank reference code to assist further.
Kind regards,
The Pick n Pay Team