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jonathan P

1 reviews | Active since Jul 2010

08 Feb 2018, 21:13

Pathetic Service

I am absolutely disgusted in the service received today. What a stupid policy. I was refused a refund on an item I bought because of some worthless stickers I had to return with the product in order to get the refund. How stupid is that? The stickers are worthless pieces of paper compared to my appliance.

I asked for the manager, his name : Vendry, who flat out refused to assist. He then further insulted me by bringing the cashier to me to fight and argue with me in front of the whole store telling the cashier I accused her of not giving me these stickers. I never ever said she did not give it to me. What a disgusting low-life tactic by your manager Vendry.

How can you send a customer away for a few worthless pieces of paper, my word, how stupid is that?

I did not come to you for stickers, I came to you to purchase a product, you decided to give me those stickers. I did not ask for them.

Also, the cashier never ever told me that if I want to return my appliance I must bring those stickers back with me.

What a primitive backward policy.

I am utterly disgusted and dumbstruck at this treatment I received by your most uneducated and *********** manager Vendry.

How on earth can you treat me, a customer like this. I wasn't being unreasonable. I think that my request for a refund was more than fair with or without your stickers you gave me, that I did not ask for.

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Replies (1)
Pick n Pay
Pick n Pay's reply13 Feb 2018, 09:01
Official

Good day Jonathan,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen