Pathetic service

I placed an order for online shopping with a delivery time for Wednesday, 29 Nov, in the afternoon between 5 and 6. No delivery took place and I phoned the online queries (holding the line for more than 30 minutes, whereafter a put the phone down after waiting for feedback...)

I phoned again, and the agent who then answered phoned the "hub" trying to find out what is going on. He promised to get back to me - which he did, and informed me that the tuc-tuc broke down and will not be able to deliver that day....

I asked why no body phoned me to inform me about the situation - he could not explain or give an answer... he then said that he re-schedule the delivery for Thursday 30 Nov, and because I had another appointment, promised that he would phone at 10 am this morning to confirm my availability for the delivery...

Today, 30 Nov. I waited for his call until 10;20, but received no feedback.... I then phoned Pic n Pay and told my story. I held the line when the lady tried to find out what was going on with my order, and then informed me that the order will be delivered at 11:15.....

I waited, and waited, and waited, changing again my personal arrangements to be available to take delivery of the order.... AGAIN nothing happened!!!!

I phoned AGAIN, and Cloe then said that the delivery tuc-tuc is very close to my house.... I then waited till 13:00 when it arrived and delivered my order.... nearly....

I ordered 6 Parmalat steri stumpies, but received only 1.... I indicated it on the delivery slip, and David then promised that I will receive the rest of the order this afternoon....

I am utterly disgusted with Pic n Pay's service... it is 20 past 7 pm, and the rest of my order has not been delivered, despite so many false promises and the pathetic service delivery history the past 2 days....

Now WHEN will I receive the rest of my order!!! I work and do not have the time to wait and wait and wait... for nothing to happen....

What will you do to rectify the situation, Pic n Pay??? I am really disgusted and so dissapointed!

Please! Public! Do not make use of this service - it is a terrible let down.

And I want my delivery fee refunded, and the rest of my order!!!