PATHETIC SERVICE!!!!!!!

<p>I went to the Pick 'n Pay in Circle East Tableview today to purchase some items with gift cards to the value of R400 that i received as a gift. Please note that the person that gave me the gift cards purchased them at the same store on the 26/04/2017, they gave me a copy of the receipt as last week somebody else they gave some to also struggled to purchase with them, but got it sorted out through head office. Anyways get to the till the cashier trys all 4 cards each loaded with R100 each and says it says R0.00 available. She then calls the Front Floor Manager which says that there is nothing they can do i must come back tomorrow because headoffice is closed today. So i explain to her that i dont stay in the area and alot of the stuff i planned on purchasing was on special that ends today. I then get told by the Assistant Manager that they had the same problem during the week but got it sorted. Floor Manager or Assistant Manager never once apologized, she rather with a very bad attitude picks up the phone to call head office which conveniently answered. I stood there for over 20 minutes not a word from no one while she was on hold and playing with her phone. Eventually she gets given a email address from the person and gets told to email the gift card numbers. She then tells me that will take very long she will ask her colleague to call early tomorrow morning. I finish night shift at 7am but due to Pick n Pays bad customer service i will have to wait at work until one of them feel like doing there job and contacting head office and eventually phoning me back. If they were so well aware of the problem why couldnt they assist me. The problem was on there side as the woman on the phone confirmed that the money is there but its pending. I had the receipt they knew it wasnt used but refused to help me and rather wasted my time. After i go get my goodies i will never ever step in that pathetic branch again. Pick n Pay has always had good service but that branch is something else, its almost as if they think that they a smaller store that they dont have to have customer service. Really dissapointed and completely inconvenienced.</p>