PATHETIC SERVICE

17 Feb i ordered a fresh cream birthday cake for my sons class party on the 20th. I was going to collect on the 19. On the 19 my colleague went to collect the cake for me only to be told that it was not baked as yet. I called pick n pay and asked to speak to the manager of the bakery dept. I was told that he was gone home, so I spoke to Shaun the floor manager. He assured that the cake would be ready on the 20 and that he would call once it was ready...still waiting for that call. In the interim I had to buy 2 cakes from Woolworths for the class party. Friday I go to collect the cake and spoke to Rowena whom apologised , took my number and promised to call.....also waiting for this call. Anyway I take the cake home only to realise that I was not a fresh cream cake as i had ordered. Imagine my embarassment as I had told everyone that I was coming with a fresh cream cake. Pick n Pay has changed what was supposed to be a happy occasion into 1 of dissapointment. I still cannot believe what I went through just for a cake. Totally disgusted at pick n pay and their level of service. I will never again support pick n pay as I don't think they value their customers.