QJ
QUENTIN J
1 reviews | Active since Apr 2015
26 Oct 2021, 11:23
pathetic PnP service
On the 6th October, my mother placed an order on the ASAP app for Pick N Pay, she was double charged for this order and reported it to the call centre on the 9th. She has contacted the call centre on numerous occasions, as have I, and all we get is a new service request number. I have asked for proof of refund to be mailed, still waiting, and to date still no refund. the last time I called I was told that my bank was rejecting the refund, I find it highly unlikely that my bank would reject a refund! To date, nearly a month later, my mother is still waiting for her refund. I find this absolutely un-acceptable that a person has to wait so long for a refund, let alone get double charged for your order.
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QUENTIN J's updateReviewer Update
05 Nov 2021, 09:35ref : ***, No refund has been received, my mother has confirmed this with her bank, even they have asked the question as to WHY would they refuse a refund. My mother has also checked her accounts and nothing has been received. it begs the question as to who's account has been refunded, because it certainly was not hers. Although a proof of refund has been mailed to us, nowhere does it show what/who's account was credited. I need a resolution on this matter now please, you can not keep a pensioner hanging on so long for a refund, they do not have that much to live on anyway. the reason i am posting here is that no reply was given privately.
QJ
QUENTIN J's update05 Nov 2021, 09:35
Reviewer Update
ref : ***, No refund has been received, my mother has confirmed this with her bank, even they have asked the question as to WHY would they refuse a refund. My mother has also checked her accounts and nothing has been received. it begs the question as to who's account has been refunded, because it certainly was not hers. Although a proof of refund has been mailed to us, nowhere does it show what/who's account was credited. I need a resolution on this matter now please, you can not keep a pensioner hanging on so long for a refund, they do not have that much to live on anyway. the reason i am posting here is that no reply was given privately.