1 reviews | Active since Oct 2014
Pathetic Pick 'n Pay
Horrible service received at Pick 'n Pay in Centurion Mall on Saturday 16 May 2015.<br> The staff shows total disinterest when asking for services. They are so busy looking around and talking to other customers standing in line that they do not even listen to what is ordered. I had to repeat my order twice and when I had to repeat myself a 3rd time, I decided to cancel the order and walk away. The shelves are half empty. On three products that I wanted to buy, the prices were not on the shelves. When I wanted to pay, there were only 2 cashiers available. After paying we realised that we forgot something. Since we only had 1 item to pay for the 2nd time, we decided to pay at the cigarette counter. After standing in line for more than 10 minutes, there were still 11 people in front of us and we left. Upon unloading the bags from the trolley into the car, we realised that 1 of the bags contained 4 2L bottles - resulting in the bag tearing when we tried to take it from the trolley. I have no idea why you pay for bags from you own pocket and then the packers decide to do you a favour and save you some money by cramming a whole month's groceries into 4 bags.<br> I WIL NOT RETURN TO ANY PnP!
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
