PATHETIC PATHETIC PATHETIC

Absolutely pathetic (couldn't think of a worse word allowed)!!! I have placed an order, payment went through, oder is still lying on the app as not processed/confirmed... I have phoned the customer care number (numerous times) no answer...I have phoned the international customer care number (numerous times) no answer, I have sent emails, no response...I have phoned the branch from which my orders are normally delivered, no answer!!! I know they are in trouble, but are they now really resorting to *****ing from customers??? Will definitely delete the app and won't do my shopping from them ever again!!!