HM
Hamish M
1 reviews | Active since Jun 2011
05 Sept 2022, 17:18
Pathetic operations
Hypermarkets advertise 1Lt Amarula 2 for R320. So i go to the Hypermarket and get told that the product is discontinued!!! What a JOKE! Why advertise it then? Why must i waste my petrol to drive out of my way? Pathetic!
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Replies (2)
Pick n Pay's replyOfficial
06 Sept 2022, 14:34 Hello Hamish, Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for the inconvenience caused regarding the product that was discontinued. Kindly note we have escalated your query to the store and they will be in contact with you shortly. For your records, please see reference number - *** . By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick n Pay Team
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,
Pick n Pay's reply06 Sept 2022, 14:34
Official
Hello Hamish, Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for the inconvenience caused regarding the product that was discontinued. Kindly note we have escalated your query to the store and they will be in contact with you shortly. For your records, please see reference number - *** . By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick n Pay Team
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,
HM
Hamish M's updateReviewer Update
20 Sept 2022, 11:18So, the store did contact me and indicated that they had ordered the product and that it would be delivered by the Friday. That is now over 2 weeks ago and not heard a thing. Went into the store to see if the product was in and NO - not stocked :)!
HM
Hamish M's update20 Sept 2022, 11:18
Reviewer Update
So, the store did contact me and indicated that they had ordered the product and that it would be delivered by the Friday. That is now over 2 weeks ago and not heard a thing. Went into the store to see if the product was in and NO - not stocked :)!