Pathetic Online shopping experience - Pick n Pay

I have received the most pathetic experience as a 1st time online shopper from Pick n Pay Online.

I just gave birth and advised my fiancè that we would do online shopping as it would be more convenient, only to find it a total waste of time.

I placed my order on the 12th November for delivery the 13th November between 9am and 5pm. I spent a whole day waiting for the delivery only to find no communication and no delivery.

When following up the 14th November after having to call the call centre, they advised that the truck broke down and wasnt able to get the delivery out but was assured that the order would be delivered.

18:44 I received my order with a disgraceful branch of spinach and frozen veggies that were defrosted.

I sent a follow up email to the pick n pay email with no interest shown in how I will be compensated for my time, money and airtime on having to find out where my order is.

I find it pathetic that pick n pay is such a huge brand yet is unable to communicate and only has 1 delivery truc****!