Pathetic Online service: Pick n Pay ASAP useless

Pathetic service: placed a order on the PnP ASAP app at 2:51. according to the app this was delivered at 3:40 but order was not received. at 15:48 I called the call center to get info on this delivery. case with refence *** was open for investigation. no feedback regarding this. at 16:44 the delivery was finally at my house and we received the wrong goods, order *** was delivered. has to again call the call center and inform them of this error. again a case *** to be opened even though nothing happened with the first case. PnP ASAP agent said the problem is instore and gave me the following number *** not sure why the client should resolve the error from Pick a Pay. no one answered the phone and i had to get my goods, when to the shop after paying a fee to get this delivered, Fresh Food Manger Xoli help but only said she saw the order standing instore and told the PnP ASAP delivery guy about the order. pretty much a situation where store blame delivery and call center blame store. more embracing is that i had to collect a order that a paid delivery for and send about 30 min airtime with call center to get this resolved. Will not recommend this service or store to anyone this was a awful experience