pathetic online service ever.......

Shopping online at Pick n' Pay used to be convenient and simple but now one always has to worry whether their order will be on time or if all the items will be there. On the 26th June, I received my order #*** and as I was going through my items, I immediately realized that there were wines missing namely: - instead of 8 sweet red 4th street wines only 6 were delivered -instead of 4 drostyhof adelpratcht wines only 3 were delivered - instead of 4 natural sweet rose only 3 were delivered This means that there were 4 wines missing in total. I alerted the delivery guy about this and he also double checked and then advised that I should note down all the missing items and put a "please refund" together with my signature. He promised that I would be refunded soon. On the 1st July seeing that I clearly was not going to get my refund, I emailed the customer services team and a person called Sumaya Dawson responded the next day and said my request has been escalated and that a tax credit note will be sent to me. That did not happen...The next week I emailed this person again and they said my request was re-escalated wow..... on the 12th there was still no response and I again sent an email and this time I was told that the fulfillment store had advised that the items were not marked off on the driver's copy of invoice and failure to notify of any shortages will mean full acceptance of the delivery.

what I do not understand is that I fully remember making a note of the missing items and the delivery guy was fully aware of the shortages, and the invoice that he took was signed and clearly noted. so must I now suffer because of the packers, why deliver something that is not checked properly and this Dawson character only responds when I send an email, how ***********. Are customers not important anymore at Pick n Pay??? the people dispatching the orders, why are they not ensuring that everything is included.... please fix this because this is not my fault and I alerted you on time..... for me to wait over 2 weeks really is nonsense.