PATHETIC MANAGEMENT

Following the below request, Kobus from Pick n Pay Northgate has contacted me on the 21st of September and was supposed to get back to on the 27th of September 2020. that has not happened, I attempted to contact the branch on 3 occasions and there was no answer. I can't even begin to express how disgusted I am with Pick n Pays management.

I think it's ridiculous that there's no extension to collect the Jamie Oliver knives, I had an issue with the item I purchased and the matter was resolved only on the 20th of August 2020, this was after the cut-off. this matter started on the 24th of March 2020 the manager said they want the stamps back for the item I bought because I wanted a refund. The refund never happened either, they just replaced the item without my approval. some of us spent over 15 thousand rands and lockdown happened. Spar has extended the date for loyal customers to collect their Pyrex dishes. Now people should know where they must shop, Spar cares for their customers. I'm now done with Pick n Pay. Never shopping there again. got a rain check from them on the 12th of August 2020 for a TV and still no callback. Customer service is Pathetic