LM
Lebo M
1 reviews | Active since Apr 2017
31 Jan 2025, 16:08
Pathetic is understatement
PICK N PAY ASAP IS THE MOST *********** SERVICE TO EVER EXIST!!!! IM SO DISGUSTED AND SITTING HERE WAITING FOR R700 TO BE REFUNDED TO ME!!! THIS NONSENSE SERVICE!!!! I ORDERED AND THE DRIVER COULDNT DELIVER FOR WHATEVER REASON AND TOOK MY ITEMS BACK TO THE STORE! THE APP IS STILL SAYING "WRAPPING UP YOUR ORDER" A WHOLE HOUR LATER!!!! MY MONEY ISN'T PAID BACK AND THEIR AGENTS ARE CLUELESS! CAN'T EVEN OPERATE THEIR OWN SYSTEMS!
GIVE ME MY DAMN MONEY BACK NOW!!!!!!
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Pick n Pay's replyOfficial
06 Feb 2025, 11:48Good day Lebo, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply06 Feb 2025, 11:48
Official
Good day Lebo, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,