1 reviews | Active since Nov 2016
pathetic immoral conduct at Pick n Pay
<p>My Mom bought an iron at Pick n Pay in Aliwal North. The iron only worked for few days, it automatically broke off with no physical defects. On two attempts she tried to return it. At first the management told her to return it herself to the company that produced the iron (say " Phillips") and they also asked her to leave the slip with them. On the second occasion they told her that they can't help her without a proof of purchase while the cashier that took the slip on first occasion is promising look for that slip, up until now nothing is being said. I need a new iron or my money back. Please I am asking for your intervention. Agnes Moteuli ********** 227</p>
Good day Siyabonga,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. I have contacted Agnes however she is not able to advise if the Pick n Pay Smart Shopper card was swiped with this purchase to enable us to get the transaction details.
We view this incident in a very serious light and do not condone this sort of behavior at our stores. We are busy addressing your complaint with our management team
Please feel free to give us call on ***to provide us with the Smart Shopper card number if it was swiped with your purchase. Your reference number is ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Siyabonga,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. I have contacted Agnes however she is not able to advise if the Pick n Pay Smart Shopper card was swiped with this purchase to enable us to get the transaction details.
We view this incident in a very serious light and do not condone this sort of behavior at our stores. We are busy addressing your complaint with our management team
Please feel free to give us call on ***to provide us with the Smart Shopper card number if it was swiped with your purchase. Your reference number is ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas