Pathetic head office complaints division

Sadly, not yet resolved, though PicknPay claims on HelloPeter that they are busy with it. A lovely lady phoned me to apologise for the insults I bore, but promised that she would attend to it by getting the store managers to phone me. Unfortunately, this has NOT happened so in my view she gave me false promises. You see, if someone says they are going to the store to reprimand someone or attend to the complaint and then get them to call, that is exactly what I expect. Otherwise, it means that she didn't go to the store and just bluffed me to pacify me. Its not her who should apologise, but the managers. So I feel very cheated because I KNOW that nothing was done about my complaint but that I have once again been insulted by telling me a pack of lies, just to pacify me and then leave the managers to do as they please and terrorise their customers. I WILL NEVER SET FOOT IN BLUFF STORE AGAIN!!! IT'S TOO DANGEROUS WITH THAT PIT BULL WAITING TO GET IT'S CLAWS INTO ME!!! It's clear it is a waste of my time to complain because no one listens!!!