PATHETIC DELIVERY SERVICE - ACTUALLY NON EXISTANT DELIVERY SERVICE. APPALLING!!!!

Pick n Pay your ASAP delivery service is absolutely appalling. Its even worse now that there's the new app. Yoh modimo!! I've never been sooo frustrated 😠. I have had BAD delivery service from you guys more times than I can count and everytime I give you the benefit of the doubt you disappoint yet again. Saturday 19 July 2025 I placed an order on the app at about 14:50 I waited 3 hours and decided to call your customer care line and I was told that YOUR DRIVER tried to call me and did not reach me hence why my order is now not going to be delivered and a refund has been processed. Firstly NOBODY called me I had my phone with me the entire time there were no calls that came in secondly YOUR drivers have NEVER called me in the past before when delivering to me which proved that your excuse of not delivering to me was a lie. I asked your consultant if the driver was calling me why were they calling me she said she doesn't know. KANJANI!! next thing im being told a refund has been processed and I will receive my funds in 7days.

TODAY against my better judgement I decide to order again via your app ( stupid I know). Hold and behold its been 3 hours my order has not arrived, on the app its shown delayed. I called your customer center again and told them the issue and they said the store just got my order pop up on their end, HOW SO when I ordered 3 hours ago. The store has closed now and no communication has been sent to me again which means you will cancel my order AGAIN and process my refund which will reflect in 7 days. In 3 days I have placed 2 orders with you and never received any of them. Your service is pathetic.

Advice to everyone dont bother using pick n pay asap's new app. You will cry. HORRIBLE SERVICE. Infact niyanginyela nina. This is why Checkers sixty60 will forever have more clients than you. Their service delivery is impeccable each and every time I have never had any issues with them but with you Pick n Pay you are TOXIC my Dhiye. Hambani niyofa zinja with your pathetic service. Better yet just close down your delivery service and agree that you've failed!!! Sies!!!