ST
Sipho T
1 reviews | Active since Mar 2009
05 Feb 2019, 20:08
Pathetic customer service (smart shopper points - BP Maponya)
Pathetic customer service at BP maponya in Soweto. Everytime I fill up my tank, I am told that the Pick n Pay smart shopper points machine doesn't work. This is false advertising. BP or Pick n Pay needs to be honest and inform the customers that this campaign does not apply to all BP service stations. Poor customer service from the BP Maponya service station
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Pick n Pay's replyOfficial
07 Feb 2019, 15:01Good day Sipho,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you.
Soweto Highway Motors is on of the stores that is part of the BP + Smart Shopper promotion.
Please email our Smart Shopper team both till slips + your card number to enable them to allocate points to your card.
1. Purchase till slip where payment is made and reflects the quantity of litres purchased.
2. Declined till slip reflecting that Smart Shopper had declined for that transaction.
3. 16 digit smart shopper card number that begins with ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you.
Soweto Highway Motors is on of the stores that is part of the BP + Smart Shopper promotion.
Please email our Smart Shopper team both till slips + your card number to enable them to allocate points to your card.
1. Purchase till slip where payment is made and reflects the quantity of litres purchased.
2. Declined till slip reflecting that Smart Shopper had declined for that transaction.
3. 16 digit smart shopper card number that begins with ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply07 Feb 2019, 15:01
Official
Good day Sipho,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you.
Soweto Highway Motors is on of the stores that is part of the BP + Smart Shopper promotion.
Please email our Smart Shopper team both till slips + your card number to enable them to allocate points to your card.
1. Purchase till slip where payment is made and reflects the quantity of litres purchased.
2. Declined till slip reflecting that Smart Shopper had declined for that transaction.
3. 16 digit smart shopper card number that begins with ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you.
Soweto Highway Motors is on of the stores that is part of the BP + Smart Shopper promotion.
Please email our Smart Shopper team both till slips + your card number to enable them to allocate points to your card.
1. Purchase till slip where payment is made and reflects the quantity of litres purchased.
2. Declined till slip reflecting that Smart Shopper had declined for that transaction.
3. 16 digit smart shopper card number that begins with ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team