Pathetic customer service received from Pick n Pay Silverwater, Silverton.

I received poor service received during loadshedding on Saturday 26 August 2023 at the Silverwater Pick n Pay in Silverton. I had just tapped my card, then loadshedding hits, we wait for 15 to 20 minutes for their systems to come back online. The money has been taken from my account. Only to be told that the transaction hasn't registered on their side and that I need to pay again if I want to take the items and bring my bank statement with proof that the money went off and the will pay me back. I asked to speak to the store manager who said that there is nothing he can do and that is the situation. He was rather arrogant in his response.

What I don't understand is why pick n pay does not upgrade their systems to accommodate loadshedding, to avoid such poor service being received by customers. That was a pathetic experience and it's a shame that this is how the franchise chooses to run their business.