pathetic customer service from Zoleka

I sent an email to Mary-Anne on Aug 28, to date no reply from her directly to me. Zoleka sent me an email 1/9/26, apologising for my complaint but resolution or courtesy to contact me. I rep**** to her email same day, to date no reply to my email or a courtesy to discuss my complaint. I sent another email yesterday still no reply or call. I as a customer is being ignored. Pick n Pay does not care about customers or customer service. I requested Mary Anne to contact me as yet no call from her.

It would .be grateful for you to kindly contact me to discuss.

Is this the service that Pick n Pay gives to their customers.