Pathetic customer service from Pick n Pay

It was on the 5th of January 2021 around 1955 hours when I got to Pick n Pay Observatory to grab something to eat before they close since I am an essential worker. I parked my car headed straight to the entrance only to be denied entrance by an arrogant and uneducated security guard that was Standing by the door. I asked what was the reason for them to close 5 minutes before due time but instead of them apologizing I met a more aggressive security that calls himself the manager and his name was Bulelani. All this time I was showing them that it is not yet 8pm so can you allow people to come in and they must call the store manager but they refused. They were about 5 or 6 more nurses that came to buy their supper from Groote Schuur hospital but they were denied entry too. I think they proceeded to have their 12 hour shift on empty stomach because of Bulelani and his other security. My question is how many more people are suffering because of the actions of these lazy *********** securities that are hired by Pick n Pay. I kept standing there whilst I am calling the management to come out solve this madness but finally I spoke to an acting manager but a lady who said that Grant was going to call me the following day ( Wednesday)that was the 6th of January 2021. I waited until 10am with no call from the giant shop to let me know what is going on . I picked up the phone and finally got hold of Grant and I narrated my whole dilemma that I went through because of the security guards that he hired and gave them contract. He promised to come back to me on Thursday 7th of January 2021 with a feedback Grant but upto now he hasn't contacted me or apologized to me like what a manager should have done. Secondly, Grant didn't call me so that we can watch the security footage together . I am actually disappointed now with both Pick n Pay and the security company. Grant failed to stick to his promise. Shame on Puck n Pay.