Pathetic Customer Service

on the 25th of january 2020 I bought a Jvc Smart TV 55" cash at pick and pay brackenfell. Before the end of June 2020 the television gave problems.I took it back to Hypermarket.For almost a month i had to do personal follow ups,all kinds of excuses were given to as to why repairs took so long.After 3 weeks one manager told me they dont have a vehicle to pick up the tv.A other excuse was the pick up guys came to late at Nuworld;so they could not collect the tv.I was never ever called by any staff of pick and pay to give me feedback on the repairs.On another follow up of mine,it was discovered that the tv indeed arrived,the was tested in store and worked.I took it home.On 16Aug 2020 i had to return the tv again to pick and pay,after it gave many problems again. One manager mentioned that she will ask for a credit note.Upon my follow ups again,managers/workers including Senzo promised that Sandile will call me like in yesterday,she never called.Today when i wanted to speak to Sandile,she could not be reached in person,Senzo called her and i take it that Sandile just to get rid of me told Senzo that upon her follow up,she had no feedback.I then decided i want to speak to a Store Manager,who never showed up,i wsited for almost 40 minutes,this manager did not even have the decency to come apologize to me,since she was apparently busy with another client. I also registered a complaint at the Customer Consumer Board.

Senzo had the odesity to tell me if i dont recieve the unit next monday then i will have to wait till next thursday.

This is very very very bad,poor,sad customer service from the personnell at Brackenfell Pick and Pay.

As a client my best interest is not st heart.

I lost trust in Pick and Pay Brackenfell Staff and in the product i bought at Pick and Pay Brackenfell.