1 reviews | Active since Feb 2014
Pathetic Customer Service
23-08-2019 at 10H30 I went to PnP at Maponya Mall and wanted to buy some cream doughnuts and never realized that the pack i had didn't have a price on it. So when i get to the till the cashier ( Janet / Frontline) just says to there's no price, firstly she doesn't even greet me or ask me my shoppers card. I then responded to her what mus i do then, she then said i must go back and fetch the one with a price and i said no i wont do that as this is not my fault and you cant tell me that you cant go and get this for me she rolled her eyes and looked at me. i asked her are we going to be doing this? please call your supervisor and she took forever to come while they were communicating from a distance supervisor saying shes hoping that shes not being called for a void and when she got to the till, she didn't even greet me. She dragged her foot while she was going to the bakery stooping on her way having chats with her colleagues and i must say that the service at PnP Maponya Mall was disgusting. you have lost a valued customer and i honestly don't mind now having to pay much more at Woolies for a great service than what i endured constantly at PnP Maponya Mall. I even have a picture off how she looked at me.
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
