Pathetic Customer service at Pick n Pay Hyper Brackenfell

Pathethic customer service and incorrect pricing . Pick n pay hyper Brackenfelll

On the 26.05.2018 I visited the Pick n Pay hypher Brackenfell.

During my shopping I visited the Tv and sound department . I then saw the Jvc sound bar that had a price of R1099.00

My wife and I had been looking for a new sound bar . I immediately aproached a sales man and asked him to organise me a box as I was ready to purchase.

Sales man came back and advised me that it was sold out and the sound bar that was on display was the last one.

I asked if I could buy it and He said He would find out from the Manager Siya.

Sales man came back after few min and offerd me to buy it with the R50 discount as it was already used for demo and display . I agreed and asked him to organise it in order for me to pay.

Sales man went to get the sound bar ready to purchase. I waited for him and when He came back He came back with another person Jason who was the Supervisor.

Jason the Supervisor came to tell me I cant purcahase the sound bar at that price as the price was wrong and the correct price was apparently R2200. which i was not willing to pay as the advertised price and deal offered was around R1099( with a R50 discount). aftet getting no joy from Jason i requested to speak to a a store managar.whom came and from the onset handled the matter appaulingly. No apology whatsoever in relation to their error, did nor even listen to my side of story,instead said he already heard the story from Jason and is not able to give the product to me for that price.he further stated that CPA allows them to make mistakes and if i am not happy i can escalate. being a senior manager in retail myself i am well aware of conduct and policies and procedure in relation to CPA and customer treatment. i find it very appauling for leadership of the likes of picknpay to even vocally state infront of customers that " should he give me the product for that price,he would fire Jason".

Following this i am expecting an apology from Luie the store manager. and the product at the deal price that was advertised and which i had agreed to.