Pathetic customer service and untrained management.

Again no staff on the floor or info counter. This time Cradlestone. One person was in the office area. Reason for me wanting help was once again the smart shopper terminal was not working. It seems more off then on. Last week it was Featherbrooke . Over the past few months more often than not the terminals are offline. Why have them then?? Please do not get the store manager to phone me as they have made promises in the past with no action. They are not prpoerly trained or customer service orientated. Maybe to the below par service is seen as normal. Its a competition between Cradletone, Key west and Featherbrooke to see who is the worst in customer serivice. Cant remeber how times I have put this on hello peter to no avail. Seems then management who these branches report to have the same story of not doing anything based on the history of my complaints.