Pathetic customer service

I purchased 10 packets of macaroni about a month and a half ago, the expiry date is only next year - but to my surprise all my packets was rotten and had bugs crawling out of it. I was forced to throw it away, before it infest my home.

I emailed customer care and they didn't even bother to call me, I constantly had to email asking when is this getting resolved. I sent in pics and seriel numbers of the goods.

Just for them to reply and say I need a till slip and I didn't use a smart shopper card so they can only refund me the R13! I am so furious! I lost a whole R150 besides having lost data and petrol money riding up and down needing to urgently to replace the packets - because I bought it for Easter as we had an event. They are utterly useless the call center and pnp don't care about their customers. Implying that I didn't purchase 10 packets because I don't have a slip. Who keeps a slip this long, if you expect your products to be fresh! Now I'm getting slober emails stating they won't refund me.

I want my full refund for my purchase. I'm really not happy with how they dealt with this situation.