pathetic customer service

purchased groceries online for delivery on 7 March 2019 between 16h00 and 17h00. at 17h40, nothing delivered, no one has called to inform me what is going on. i called online service the lady made me hold so as to find out about the order, 8 minutes later am still online. i called again was told to hold eventually was told driver was on his way and will be there in 5 minutes. at this time its just after 6pm. no one bothered to call to inform me that the delivery will be late. yet i pay for delivery and the website prompts you to choose a delivery time slot. i decided to cancel the order. i need my refund including delivery the driver arrived later and was apparently told to try convince to take the order. i explained to him t hat this is not the first time picknpay does this and as a customer no one updates me and i have to sit on the phone in order to get assistance. customer service not important to them and they don't hide it. one would think they are doing you a favour

order number: ********** 063