Pathetic Customer Service

I bought a 50” AIM smart TV online that was delivered to my home, upon installing the TV , the TV wasn’t clear. I called the customer care centre and spoke to Sibusiso, He advised that It would take 7 working days for a technician to come out, he then called me a few minutes later and said I could take the TV to the nearest Hyper store if I didn’t want to wait. The TV wasn’t fitting in my car so I called in on Sunday again to find out if the Technician was still booked and the consultant Silindile said yes it was and they should come through to me by Monday. With no response on Monday I called in again on Tuesday morning and spoke to Regan who advise that the call was not escalated and no Technician was booked and I was placed on hold to have this rebooked, how is this customer service, its not my fault that I purchased a TV that wasn’t working. I spent a lot of time and money running around, there service is pathetic!