Pathetic customer service!

I had ordered goods online (re : 251 482 81) to be delivered between 15.00 – 16.00 on the 18.09.2018.

However, my order was delivered at around 14.00 instead. My mom, who is ill, had to take delivery of the order as I was not home. The groceries totaled well over R2000 and was substantially heavy.

The driver did not even assist her to carry the groceries further down the driveway. She has severely swollen legs which have now been aggravated due to this situation.

I am very upset as I clearly indicated that delivery should be between 15.00 – 16.00 as I would be home to take delivery of the goods at those times only. The careless disregard of your drivers has resulted in my elderly mother’s health being negatively affected for which she will now have to seek medical attention! This is unacceptable behavior especially for such a big establishment!

As a first time online shopping customer, I am appalled at your customer service and I can assure you that this will be my last time shopping at Pick n Pay.

I hope someone can get back to me with feedback and a reason as to why this has occurred.