1 reviews | Active since Mar 2009
Pathetic customer service
I reported items that were ******/misappropriated from our order (as the driver would have known he left 6 huge 1.5l bottles in the truck or warehouse and not brought them in) nearly 2 weeks ago (6 May) from our Online Delivery and Pick n Pay after 2 calls and several emails ignored us. Finally after reporting them they emailed us on the 11th of May saying they will look into it but what a surprise that nobody has bothered to reply and its the 17th nearly 2 full weeks after delivery.
I have since taken all our shopping to Checkers and DCL and now know why Pick n Pay has such a bad rating.
Hi Pamela,
Apologies for the delay in response from our online team.
We are busy following up on this complaint and have been advised by the online team that they are busy conducting an investigation and will revert once they have feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Pamela,
Apologies for the delay in response from our online team.
We are busy following up on this complaint and have been advised by the online team that they are busy conducting an investigation and will revert once they have feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas