1 reviews | Active since May 2018
PATHETIC CUSTOMER SERVICE
I was at Pick 'n Pay Liquor in N1 city on 05-05-2018 when I was greeted (ironically) with the most pathetic customer service I've ever experienced. I wasn't greeted or acknowledged by the cashier until I had to ask her to actually ring up my item. I was then answered with utter disrespect and an altercation broke out. I then called Pick 'n Pay Customer Service and was promised to receive a call from the store manager on that very same day (05-05-2018). It is now 3 days later and I still haven't been contacted. If this is they way they treat customer's at this store, I will certainly take my business and loyalty elsewhere.
Good day Jamie-Lee,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and for the lack in communication.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Jamie-Lee,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and for the lack in communication.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas