Pathetic Customer Service

Order *** complaint logged 27 March 2022, no reply till 16 April 2022 from Jaime Pieters stating they closed the ticket without any assistance on the matter. I had an issue that I complained about last month already. I ordered Mortein target, the packer sent me an empty can. Emailed support to date I have not had feedback in any form. Who sends an empty can, do they not feel or check the items they pack?

Order ***; Last night I ordered a whole rotisserie chicken, it was so dry and hard. Not edible, the bones themselves were black, not fresh at all but packed for customers to consume. The 4 loaves of Ouma bread were sent as well, not fresh. Don't pack old and stale food for the online customers just to get rid of stock, that was our supper last night that I had to throw in the bin, I couldn't let my kids eat that.

On the 11th of May, I had to call in for assistance because I received no feedback from the countless emails sent. I was informed that my refund was done on the day. It is now the 24th and still no refund in my account. I called in only to be told, I need to wait for 10days, and never have I heard a more ridiculous policy and timeframe. It is more than 10 days, they can't give a response on that! When did the standard of customer service drop this low, is COVID to blame for that too? I want my refund processed today, this isn't acceptable.