Pathetic Customer Care with ASAP!

Logged a ticket via email because I can't log into their ASAP app. Explained the error message I get in detail (wrong email address and I dont know what the correct email address is). ONLY get a response 4 days later asking me to send a screenshot of the error message. Get an email saying my ticket has been closed because I took too long to respond. Re-open the ticket, then I get asked what email I used. Zikho, didn't you read my initial email to ASAP Support???? Then my ticket get closed again after 48 hours?!

PnP, please note that I work a full-time job!! I do not sit and wait for your replies! And if you read my email, you will have all the detail you need! AND it is double standards to close my ticket after 48 hours, but you can initially take more than 4 days to reply to my email!!! No wonder you are losing business, the customer care is pathetic!!

Thanks, I'll stick with Checkers 60/60.