Pathetic customer care from online shopping

<p>My online shopping was delivered last week Saturday. The driver was in a rush to leave for his next delivery and was already packing away the boxrs while I was still unpacking them and going through the list. My 6 month old son is also ill so I was admittedly distracted. I noticed my feta cheese and margarine was not delivered and the driver told me to note it on the delivery slip and send an email to online shopping to report it. I did as he said and noted it and he swiftly left. As I was packing the groceries away, I noticed my block of cheese was also not delivered.I sent an email to online shopping which was ignored. I than called the customer care on Sunday and the consultant logged the complaint. On Tuesday I recieved an email informing me I will be refunded for the feta and the margarine but not the cheese as it was not noted on the slip. The terms and conditions where also quoted in that items must be noted on the slip if not delivered. Whilst I understand your terms and conditions, how is it acceptable for the packer as well as yourselves to be waved of all liability and all liability be placed on the client. The same way your packer was distracted and missed 3 items I was distracted and missed the cheese not being delivered in time for this to be noted while the driver was still here. How is the packer allowed to be human and not the client. I am appauled at the lack of care for the customer from such a large corporation.I now have to accept a loss of R90 for a block of cheese and still go buy another for R90 because it is not pick n pays fault their staff can't pack all the items on the list compitantly as well as there being absolutely no quality control check process to ensure the orders are full. I will never use the online shopping facility again nor visit any of the stores and I will ensure my friends and family do the same.</p>