Pathetic Customer Care

My review is for the PnP ASAP app. If I could give zero starts, I would. On the 19th of October, I placed an order on the PnP ASAP app. Firstly it said that my delivery be done within an hour. Then they kept on pushing the delivery time back without no communication. Eventually after 4 hours I phoned them to find out what the problem is just to be told they are having issues with drivers and delivery would be between 4 and 6 hours from placing order. Eventually when they started packing, some of my items were not available anymore. They told me that they would refund me, and it would take 3 to 10 working days. I received an email requesting banking details. I gave it to them on the 20th of October. After waiting the 10 days, I phoned in to find out the status of refund just to be told that they are having problems refunding into my Tymebank account and I need to give them different bank details that will take another 3 to 10 days to refund into. I did this. Then someone phoned me and asked if I would rather want a promo code, which will only take 30 min to generate. I accepted this, and waited another 18 hours. Phoned back again. The first person never requested the promo code, so the person I spoke to yesterday said she would. It would take 12 - 14 hours to generate. Its now 12 hours later, and still no promo code. The lack of communication and follow through is pathetic! Absolutely no client service to talk about, and then they take their time to refund you, while they are very quick to deduct. I will never use the PnP ASAP app again, and will tell everyone I know to rather use Checkers 60. I actually had my credit in 3 hours from them when they had to refund me!!