IB
Ilse B
1 reviews | Active since Jul 2012
30 Mar 2022, 07:39
Pathetic customer care
I placed an order on the PickNPay ASAP app on the 25th of March. After receiving the delivery we saw that there was an item missing. Nowhere on the app does it allow you to log a query on your delivery and you have to go to customer care. I called and after holding on forever, I left a message for them to call me back...I'm still waiting on that call. I even went and sent an email...and again NO reply. This is really the worst and most pathetic customer care I have come across. I will never make use of this services again.
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Ilse B's updateReviewer Update
05 Apr 2022, 07:31So after receiving a reply from Pick N Pay on here, I received an sms and an email, all saying someone will contact me....
Again, absolutely NO contact was made after the auto generated replies.
I shouldn't even be surprised, but I was hopeful. It's just one let down after the other.
Again, absolutely NO contact was made after the auto generated replies.
I shouldn't even be surprised, but I was hopeful. It's just one let down after the other.
IB
Ilse B's update05 Apr 2022, 07:31
Reviewer Update
So after receiving a reply from Pick N Pay on here, I received an sms and an email, all saying someone will contact me....
Again, absolutely NO contact was made after the auto generated replies.
I shouldn't even be surprised, but I was hopeful. It's just one let down after the other.
Again, absolutely NO contact was made after the auto generated replies.
I shouldn't even be surprised, but I was hopeful. It's just one let down after the other.