Pathetic ASAP customer Service

I made a purchase from them and the items were not to my satisfaction. The cake had a rubbery taste which made one of my toddlers sick. I immediately discarded of the item as my toddler twins would they seen it they would constantly cry for it in demand.

A day later I ordered potatoes which were watery I had cut for chips.

I had also discarded it. On Monday I contacted the ASAP Call center and the agent was advised I do not have the images. She stated it would be in order and she will still proceed with the refund.

I sent a service request the ffg day only for a new agent to be assigned and to providing zero assistance in the matter saying now they cant assist without images. I have asked for call record to be pulled as my call with the 1st agent was the total opposite.

My service request keeps getting closed as resolved but NO RESOLUTION HAS BEEN MADE