CL
Carol L

1 reviews | Active since Jul 2015

15 Dec 2017, 11:02

pathetic and shamefulservice. misleading time advertising.

p n p maponya advertised the FESTIVE SEASON TRADING HOURS....Mon-Thur 09H00-20H00,Friday 09H00-20H00,Sat08H00-19H00 and Sun 09H00-18H00. So yesterday i arrived at maponya at 19H00 cause i know that they are closing at 20H00 driving from Northriding to do my shoppingand when i got there the doors are close. i then asked for the store manager and the security guy who had a bad attitude told me that the manager has left. while waiting there at the door i saw another guy who happened to be the manager(Lionel) and i asked him about the trading hours and he told me thatthe trading hours were a mistake and i asked him why did they put it on the doors if it was an error cause i was at the mall earlier and i told myself i'll come back later since they are closing late. He did not show any responsibility as a manager and am feeling bad cause i had to drive so far for nothing. i believe as a retail whatever is advertised must be checked before they can take it to the public and the post was on the doors for the whole day and only when i query he realised that the post had incorrect information which is not fear for meusing my petrol for nothing.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Dec 2017, 15:33
Official

Good day Carol,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas