Pathetic and poor service from Pick n pay

Pick n Pay online should not use the word ASAP as their online service has no idea of the meaning of that word. Last week Sunday afternoon on the 26th of February I brought groceries online which they were meant to deliver in 60 minutes that's thier promise to me as client. 60 minutes passed and another until the store pick n pay goldspot ( Vosloorus) closed at 6. I then got notification on the app that my groceries would be delivered the following day on Monday the 27th of Feb and 8:30 in the morning. I then sent email using their online app on contact us telling them to cancel the order on Monday I am going to work. Why would I order groceries for it to be delivered the following day? I am what's the purpose of this service. So on the email I requested to be refunded the amount I paid in full which was around R639 into my account. The same account I used when making the purchases and funds are debited immediately. So the following day on the 27 of February I get a response to the email I sent that the order is canceled and steps to follow use I want a refund. The sad part it you have to send email thier app does not have function to cancel the order once toy have changed your mind. So I follow those steps same day Monday the 27th of May and request my money to be paid back into my account. 1st of all the refund amount is now R601 what happened to the R37 odd Rands nit sure as till today I have not received any explanation. I sent them notification to cancel the order same day so I guess I am been charged thier incompetence. I order on Sunday they can't deliver same day and on the link sent I am notified I will be refunded less the amount I paid for the groceries. So Pick n pay is now R37 richer who come I have no idea and they don't bother to explain themselves. The reason for this email is today is the 7th of March 9 days later since I made the online purchase and I have not received my money back. So the grocery was never delivered and it seems that I donated my R640 to pick n pay and ja they call themselves Pick n pay asap. Do they care about their customers no. Tomorrow is going to be the 9th do I really have to beg them for my money back. That money is for my kids I would really hard for it. The service is really pathetic at some point I bought fruits from this online services and they delivered spoilt/rotten fruits I literally had to call the store and complained to the store manager and asked.hims personally to come and see what was delivered to my property. The service we get from retailers in the location is really not up to standard. When you send your kids to the same pick n pay in vosloorus gold spot and the prices differs from the one in the shelf the cashiers refused to call supervisor to go and check My kids ended up paying the higher amount and again I had to call the store mind you the phone is not answered my son hard to five his cellphone to the store manager as he ignored the store phone that was ringing next to him at reception. When I complained guess what only them they saw thier mistake and paid my son back the difference in price. Image I had to send him back again only because the cashier refused to listen to him when he told her that the price was not correct she did even call the supervisor to check. I can write a whole book about the incompetence of the people working their. They need serious training this clearly shows that pick n pay does not invest in training thier stuff thus we have to suffer as customers and be mistreated now I am still awaiting my refund and the refund amount is not what has taken from my account. I hope there is someone that will be reading this who still cares about customers. I want my money back the full amount I paid and I want it back tomorrow before 12 noon I have given u guys enough time